Shipping Information:
American Heritage Crafters utilizes UPS, FedEx and US Parcel Post for those items that meet their size and weight limitations. Upon request and for an additional charge, we can expedite these shipments. Please refer to our shipping table for rates. Shipping rates can change without prior notification. Shipping charges are non-refundable.

International Shipments:
We ship using standard United States delivery within the continental United States. Non-continental U.S. is defined as areas outside the continental U.S., including Alaska, Hawaii, Puerto Rico, Virgin Islands, and American Samoa. Due to the fact that you are not located in the continental U.S. your order requires a freight quote be sent to you based on your location and your selected items. We will notify you shortly after your purchase of your freight charges and then wait for your authorization prior to the order being shipped. The freight carrier is responsible for collecting all duties, taxes, and brokerage fees separately. In general, international shipments can be quite costly, even for small shipments. We will wait for your approval prior to any shipment being made or charges being processed. International shipping is also based on the shipping resources of our crafters. All international freight inguires can be made through info@americanheritagecrafters.com prior to submitting your order. All orders will be processed and shipped pending credit card authorization.

Motor Freight:
Motor freight is used for larger or heavier items that cannot be shipped by UPS, Fed Ex or US Postal Service. Upon prior notification, these items will be delivered "curbside". Prior arrangements must be made, you will need to be home to accept delivery and unload the merchandise. Shipping cost will be calculated and charged at the time of delivery. If your home is not accessible by delivery truck, we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home. In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.

Delivery Times:
American Heritage Crafters has carefully hand selected American craftsman to offer the best selection of products for you, our valued consumer. Because of this, delivery time will vary with manufacturer and individual products. Estimated shipping times are given for each manufacturer and normally these are the longest times not the shortest. If you have a specific delivery time frame, we should discuss this prior to order placement. American Heritage Crafters will not promise something we don't think is possible. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day. If you want your order to be expedited beyond the standard shipping timeline, please contact us by telephone to accommodate this request.

Delivery Notification:
On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 to 48 hours prior to delivery. Your pre-delivery contact phone number and delivery address will appear on the bill of lading. When the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery.

NOTE: It is possible that you will be charged a re-delivery charge if no one is at home when delivery is attempted. Please make sure someone is at the delivery destination to receive the order.

Order Tracking:
Shipping time averages (7-10) seven working days on the majority of our products, however, because our products are handmade, it can take longer under unusual circumstances. If delivery contact is not made approximately (14) fourteen working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at info@americanheritagecrafters.com or call us at 1-877-790-2194 with your order number and we will respond promptly with the most up-to-date information.

When Your Merchandise Arrives:
Please be prepared to inspect your order when it arrives. Check the packing list and verify that the products delivered agree with your billing statement. You may have to open the cartons to inspect for transit damage. If you should discover damage, it is your responsibility to notify us immediately for resolution of this problem, 1-877-790-2194 or e-mail info@americanheritagecrafters.com . Although damage claims are rare, they can happen and your products are fully insured against freight damage.

Freight Damage:
Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired, or replaced or refunded at no cost to you and as expeditiously as possible.

Placing Your Order:
You may order online where possible using the purchase buttons provided on the product detail pages. When you have made all of your selections, fill in the purchaser and shipping information on our secure order form and submit the order. You will receive a confirmation notification via e-mail. Our staff processes web site orders at the end of each working day. If we have any questions regarding your order, we will contact you as soon as possible. If you want your order to be expedited beyond the standard shipping timeline, please contact us by telephone to accommodate this request.

Orders may be placed by telephone. A successful transaction and your ultimate satisfaction with our products and service is very important. We encourage you to call (or e-mail info@americanheritagecrafters.com) and discuss any uncertainties you might have when placing an order. You may call us in Milton, Pennsylvania at 1-877-790-2194. Please be aware that e-mail is not a secure mode of transmission, so please do not submit credit card numbers via e-mail.

Payment Methods:
American Heritage Crafters accepts MasterCard, Visa, money orders, and cashiers checks. We do not accept personal checks, C.O.D. or payment terms. All on-line and telephone sales transactions are contingent on the positive identification and verification of credit card information.

On custom-made items (these are items made to order with specific customer requirements), we require payment in full (including shipping) with order placement.

All other products sold through American Heritage Crafters will be paid in full, including shipping charges, at time of shipment.

Cancellations and Return Policy:
After your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fee or charges incurred to American Heritage Crafters for cancellation or changes will be applied to you.

Customer satisfaction is the foundation of our success. Our customers are overwhelmingly satisfied with their product selections. However, if you are not satisfied with your purchase, you must call us at 1-877-790-2194 within 3 days after receiving item(s) for return instructions. Item(s) must be in original purchase condition for a refund minus a 20% re-stocking fee. Please repackage the items as received and ship to American Heritage Crafters. Shipping charges are not refundable. Custom made products are non-returnable.

Credits and Accounts:
The crediting of credit card accounts shall be governed exclusively by this Agreement. In the event we determine to provide credit to your account in accordance with the terms and conditions of the Agreement, after verification, American Heritage Crafters will issue credit to the original account number charged. Anticipate account crediting within (30) thirty days of our notifying you of your account credit amount.

Warranties:
All products sold by American Heritage Crafters are purchased with a full manufacturers warranty. These warranties vary in length and conditions by manufacturers. All our suppliers have been chosen for their proven record of customer satisfaction. Specifics on getting warranty service will depend on the item, nature of problem, manufacturer and your location. Keep in mind that warranties do not cover labor or transportation beyond one year; even a lifetime warranty covers replacement parts only. Although American Heritage Crafters cannot guarantee our customers pleasure in their selection, we warrant that all merchandise will be shipped in a manner meeting standards set by the manufacturer. The manufacturer's warranty begins at the time merchandise is delivered. Except for this, there are no other warranties expressed or implied, including but not limited to, implied warranties of merchantability, fitness for particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and all such warranties are specifically disclaimed. American Heritage Crafters shall not be responsible for any indirect, special, or consequential damages related to warranty of product or delivery timing other than as specifically set forth herein. Please call us during normal business hours if you have any further questions and we will be glad to help you.

What about sales tax?
Applies to Pennsylvania residence only.

Sales Tax and Governing Law:
All terms and conditions contained in this agreement constitute our Agreement with you, governed by and construed in accordance with the laws of the State of Pennsylvania. Exclusive jurisdiction under this agreement is granted to the courts of Union County, Pennsylvania. Reasonable attorney fees and/or collection costs will be assessed to and paid by the customer to American Heritage Crafters where 1) there is any past due unpaid balance under this Agreement, or 2) where a claim or action is brought in any other jurisdiction. American Heritage Crafters reserves it's right to modify this agreement at any time at its sole discretion.